Refund Policy

This Refund Policy explains how refunds and cancellations work for paid subscriptions to Slice. By purchasing a subscription, you agree to this policy and our Terms of Service.

1. Merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle processes payments, issues receipts, and handles refund requests for charges. You can contact Paddle through Paddle.net or the support link on your order receipt.

2. Try before you pay

Slice includes a 7-day free trial on paid plans so you can evaluate the product before being charged. If you do not want to continue, cancel before the trial ends to avoid payment. Once a trial converts to a paid subscription, you have had the opportunity to test auto-slice, alt text, and other core features at no cost.

We may also offer promotional free access from time to time. Use these periods to decide whether the service is right for you before subscribing.

3. No refunds on paid subscriptions

Except where required by applicable law, all subscription charges are non-refundable. This includes your first paid charge after a free trial, plan upgrades, and renewal charges. Auto-slice and alt-text features use paid AI processing with real per-use cost, and publishing to Klaviyo delivers value immediately — refunds after payment create abuse risk we cannot sustainably absorb.

If you no longer want the service, cancel your subscription before your next renewal date. Cancellation stops future charges; you keep access through the end of your current billing period.

4. Cancellations

You may cancel your subscription at any time. Cancel through your Paddle billing page (linked from your receipt) or contact Paddle support. Cancellation does not refund the current billing period.

5. Statutory rights

Nothing in this policy limits rights you may have under applicable consumer protection laws. Where required by law, buyers in certain regions (including the EU and UK) may have statutory withdrawal or refund rights on qualifying purchases. Paddle, as merchant of record, handles those requests under its buyer terms and refund policy.

6. Billing errors

If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled before renewal — email hello@emailslice.app within 30 days with your account email and receipt. We will investigate and work with Paddle to correct confirmed billing mistakes. This section does not create a general money-back guarantee.

7. Product support

If you have trouble using Slice (for example, publishing to Klaviyo or accessing your account), contact us at hello@emailslice.app. We will work to resolve issues promptly. Product support does not entitle you to a refund except where required by law.

8. Chargebacks

If you dispute a charge with your bank before contacting us or Paddle, a chargeback fee may apply and your account may be suspended while the dispute is investigated. Please reach out to Paddle or us first so we can help resolve billing issues quickly.

9. Changes

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated date, and we will notify Paddle of changes as required.

10. Contact

Product support: hello@emailslice.app
Billing and refunds: Paddle.net